At [Your Brand Name], we are committed to ensuring your complete satisfaction with our eco-friendly products crafted from jute, bamboo, and water hyacinth. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Products can be returned within [days] days of receiving your order.
• Unused and Undamaged: The product must be in unused and original condition. Any visible signs of wear, use, or damage caused by improper handling will disqualify the item from being returned.
• Original Tags and Packaging:The product should be returned with its original tags and in its original packaging to ensure safe transit. For instance, if there is a special return tag, it must remain intact.Bamboo products, in particular, should be wrapped carefully to avoid scratches or dents during the return process.
• No Exposure to Water or Extreme Conditions:Products made of jute, bamboo, or water hyacinth are sensitive to water exposure, humidity, and extreme temperatures. Items exposed to water damage, fading due to sun exposure, or warping from heat will not be eligible for return.
• No Alterations or Modifications:Handcrafted products must be returned in their original form. Any alterations, modifications, or personalization (such as cutting, repainting, or reshaping bamboo or jute products) will void the return eligibility.
• Exceptions for Handmade Variations:Due to the handmade nature of these products, minor variations in color, texture, or finish are natural and not considered defects. Returns based on such variations will not be accepted unless the product is damaged or defective.

Non-returnable Items

• Items purchased on sale or during special promotions.
• Gift cards or vouchers.
• Products showing signs of wear, damage, or alterations that were not part of the original shipment.

Special Return/Exchange Tag

• For eligible products, we will attach a special return/exchange tag that must remain intact if you wish to return or exchange the item.
• If this tag has been removed, altered, or tampered with, the product will not be eligible for a return or exchange.
• Please make sure to carefully inspect the product upon arrival and do not remove the tag until you are certain you are satisfied with your purchase.

How to Initiate a Return

1. Log In to Your Account: Visit [yourbrand.com] and log in to your account.
2. Go to Order History: Navigate to the Order History section to view your past purchases.
3. Select the Item: Find the item you wish to return and click the Return/Exchange option next to the product.
4. Submit Return Request: Fill out the return form with details about why you are returning the product and whether the product tag is still intact. Submit your return request.
5. Await Confirmation: Once we receive your request, we will review it and send you instructions on how to proceed with the return, including where to ship the item.

Damaged or Defective Products

• If your product arrives damaged or defective, please notify us within 7 days of delivery by emailing [support@yourbrand.com] with photos of the damage.
• We will provide a replacement or offer a full refund, including any shipping costs incurred.

Refunds

• Once we receive your return and inspect the product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a damaged or defective product.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Late or Missing Refunds

• If you haven’t received your refund yet, please check with your bank or credit card provider, as it may take some time before the refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [support@yourbrand.com].

Contact Us

For any further questions or assistance regarding returns, please feel free to reach out to our customer support team at [support@yourbrand.com] or call us at [customer service number].